PrestaShop support

Support models tailored to your PrestaShop store

We offer different forms of collaboration so you can choose the support scope that fits your current business needs.

Ongoing store care under a subscription

This solution is for companies that want to develop the store regularly and have access to PrestaShop specialists. Under the subscription we provide ongoing technical support, consultations, help with changes, and advice on further store growth.

Hour packages for flexible needs

A good choice if you need development support without a long-term commitment. You purchase a set number of hours that you can use for modifications, fixes, integrations, or PrestaShop feature development when they are most needed.

Billing for actual time worked

The Time & Material model works well for one-off tasks, urgent changes, or problem diagnostics. You pay only for work actually done, so the solution stays flexible and matched to the specific scope of the job.

Quote for a specific service or project

For larger engagements we prepare an individual quote based on the agreed scope of work. This model works well for store expansion, new features, and comprehensive PrestaShop implementations.

Examples of tasks covered by development support:

Update
Incident repair
Audits (e.g. technical)
Module development
Technical consulting
Store and module configuration
Store optimization
Modification of existing modules and features
Bug fixes in the store

Why choose our PrestaShop support?

Fast response to technical issues

For outages or urgent tickets we help quickly diagnose the problem and restore proper store operation. Under selected collaboration models we respond within 15 minutes of a report during office hours.

Transparent collaboration terms

We keep terms clear and take a flexible approach to billing. With a subscription, unused hours roll over to following periods, so you invest only in support you actually need.

Independent analysis of your store

A fresh specialist perspective helps find problems and growth opportunities that may be invisible day to day. Through PrestaShop analysis and diagnostics we point out specific areas that need improvement.

Specialists focused on PrestaShop

PrestaShop is our main specialization. With years of experience we know the platform’s capabilities, the most common technical issues, and effective ways to solve them, providing professional PrestaShop service.

A collaboration model matched to your needs

We offer different forms of support – from a subscription and hour packages to one-off services. That way you can choose the collaboration style that best fits your store’s current situation.

Control over task delivery

You get access to an online panel that makes ticket management and communication with the team easier. You can add tasks, check progress, contact the Project Manager, and monitor time used.

Dedicated project caretaker

Your store stays under the care of someone who knows its specifics and change history. The Project Manager coordinates work, eases communication, and helps deliver the next store-growth tasks efficiently.

Realistic estimates and work planning

Before work starts, if the task scope allows, we share the estimated time needed. That way you can plan store growth consciously and use PrestaShop technical help without uncertainty about costs.

Trusted by

01 Contact us
Write or call and tell us about your store. We will analyze your needs, present available PrestaShop support options, and help choose the collaboration model that best fits your situation.
02 Scope and formalities
After you accept the collaboration terms, we agree on delivery details, the scope of work, and communication. We prepare all formalities so we can start caring for your PrestaShop store smoothly.
03 Dedicated Project Manager
You get a contact person responsible for coordinating the collaboration. Your caretaker knows the project agreements, answers questions, and helps deliver the next store-related tasks smoothly.
04 Access to the task management panel
We provide a panel where you can submit needs, track work progress, and communicate with the team. You have full control over tickets and the progress of PrestaShop technical support activities.